ITIL

ITIL Awareness training

This ITIL Awareness​ training provides a high level overview of IT Service Management and IT Service Management Best Practices based on ITIL®. Participants will learn the principles, core elements and benefits of the Service Lifecycle approach to IT Service Management according to ITIL. This ITIL Awareness​ training can be given as a lecture only or with the Wall Street Service Management simulation experience (classroom only). The Wall Street simulation is Quint’s unique approach to enhancing the Service Lifecycle learning experience in that it allows the students to experience for themselves how Service Management can be of benefit to an organization.​

Why take this ITIL Awareness training?

Participants will learn the principles and core elements of the Service Lifecycle approach to IT Service Management according to ITIL. An interactive approach is used combining lecture and discussion. The Wall Street simulation is optional for the full day instructor led course. The ITIL Awareness​ training can be delivered as either a half day or one day session and can involve an initial customer intake to increase the situational awareness of the instructor.

What you will learn

  • Gain a basic understanding of the main processes, relationships, benefits and challenges of ITIL
  • Gain insight into the holistic Service Lifecycleapproach that forms the core of ITIL
  • Understand how these processes contribute to making an IT organization manageable

Prerequisites

There are no prerequisites for this course. Experience in IT management is an advantage.

Who should attend?

IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.

 

ITIL CSI

The ITIL® Continual Service Improvement training (ITIL CSI) is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this ITIL Continual Service Improvement training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Continual Service Improvement publication.

Why take this ITIL Continual Service Improvement training?

This qualification presents a complete overview of CSI including all its related activities: to continually align and realign IT services to changing business needs by identifying and implementing improvements to IT services that support business processes. This qualification reviews improvement activities as they support the Lifecycle approach through Service Strategy, Service Design, Service Transition and Service Operation.

What you will learn

  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles
  • Continual Service Improvement Process
  • Continual Service Improvement Methods and Techniques
  • Organisation for Continual Service Improvement
  • Technology for Continual Service Improvement
  • Implementation Considerations
  • Critical success factors and risks.

Course Approach

There are exercises to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination.

Prerequisites

The ITIL® v3 or ITIL® 2011 Foundation certificate.

Who should attend?

  • Individuals who want to purse the intermediate and advanced level ITIL certifications
  • Individuals who require a deeper understanding of the Continual Service Improvement stages of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization
  • Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
  • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite.

ITIL Continual Service Improvement Certification

​Upon successful completion of the ITIL Continual Service Improvement training and examination, students will receive the ITIL CSI certification.

You can also take this ITIL CSI training via eLearning

eLearning gives participants the opportunity to take courses at prices that are significantly lower than traditional, classroom-based courses. Our eLearning environment guarantees an efficient and result-oriented working method so that in a short space of time you can pass the exam and obtain the accompanying certification.

How does it work?

You register by selecting the eLearning option from the courses listed in the menu. Once you have paid by credit card, or after receiving the invoice, we send you the details you need to access your eLearning account. Upon successfully completing all the course components, you are ready to take the official exam.

  • 90 days access to all course material
  • The exam is included in the price and is taken online via a remote proctoring service

 

ITIL Expert Managing Across the Lifecycle Certification

The intent of this ITIL® Managing across the Lifecycle (ITIL MALC) qualification is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages. The ITIL Managing across the Lifecycle qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the Lifecycle and Capability streams of the intermediate certificates, are put into a context of delivering this value. ​The learning outcomes are intended to bring a candidate from ITIL content knowledge to ITIL content application and integration knowledge, and provide skills that can be used in the workplace in a tangible way.

Why take this ITIL Expert Managing Across the Lifecycle​ training?

Participants will learn to implement, manage and improve Service Management according to ITIL best Practices. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Managing Across the Lifecycle certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Quint Wellington Redwood’s integrated case study deepens the participant’s appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience​

What you will learn

  • Key concepts of the Service Lifecycle
  • Communication and stakeholder management
  • Integrating Service Management processes across the Service Lifecycle
  • Managing services across the Service Lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving Service Management capability

Prerequisites

An ITIL® Foundation certificate and a minimum of 15 credits earned through the formal Service Lifecycle stream or Service Capability stream qualifications.

Who should attend?

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who and others who require a deeper knowledge of, or who are involved in managing Services across the different lifecycle phases.

ITIL Expert Managing Across the Lifecycle​ Certification

Upon successful completion of the ITIL Managing across the Lifecycle training and examination, students will receive the ITIL MALC certification.

You can also take this ITIL MALC training via eLearning

eLearning gives participants the opportunity to take courses at prices that are significantly lower than traditional, classroom-based courses. Our eLearning environment guarantees an efficient and result-oriented working method so that in a short space of time you can pass the exam and obtain the accompanying certification.

How does it work?

You register by selecting the eLearning option from the courses listed in the menu. Once you have paid by credit card, or after receiving the invoice, we send you the details you need to access your eLearning account. Upon successfully completing all the course components, you are ready to take the official exam.

  • 90 days access to all course material
  • The exam is included in the price and is taken online via a remote proctoring service

 

ITIL Operational Support and Analysis

The ITIL® Operational Support and Analysis (ITIL OSA) certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and certificate is, to impart knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. The ITIL Operational Support and Analysis certification is intended to enable the holders of the certificate to apply OSA practices in resolution and support of the Service Management Lifecycle.

Why take this ITIL Operational Support and Analysis ​training?

​​Participants will learn the principles and core elements of the Service Capability approach to IT Service Management as well as focusing on the processes & roles, activities and their execution throughout the Service Lifecycle. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Intermediate Operational, Support & Analysis certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Quint Wellington Redwood’s integrated case study deepens the participant’s appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.

What you will learn

  • The value to the business of OSA activities and how OSA activities support the Service Lifecycle
  • Optimizing Service Operation performance
  • How the processes in OSA interact with other Service Lifecycle processes
  • How to use and measure the OSA processes, activities and functions to achieve operational excellence
  • The importance of IT security and its contributions to OSA
  • Understanding the technology and implementation considerations surrounding OSA
  • The challenges, critical success factors (CSFs) and risks associated with OSA
  • Operational activities of processes covered in other Lifecycle stages such as: Change Management, Service Asset and Configuration Management, Release and Deployment Management, Capacity Management, Availability Management, Knowledge Management, Financial Management for IT Services, IT Service Continuity Management
  • Organizing for Service Operation which describes roles and functions to be performed within the Service Operation and Support such as Service Desk, Technical Management, IT Operations Management and Application Management.

Prerequisites

An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.

Who should attend?

IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in the Operational Support & Analysis cluster of processes and functions.

ITIL Operational Support and Analysis certification

​Upon successful completion of the ITIL Operational Support and Analysis training and examination, students will receive the ​ITIL OSA certification.

You can also take this ITIL OSA training via eLearning

eLearning gives participants the opportunity to take courses at prices that are significantly lower than traditional, classroom-based courses. Our eLearning environment guarantees an efficient and result-oriented working method so that in a short space of time you can pass the exam and obtain the accompanying certification.

How does it work?

You register by selecting the eLearning option from the courses listed in the menu. Once you have paid by credit card, or after receiving the invoice, we send you the details you need to access your eLearning account. Upon successfully completing all the course components, you are ready to take the official exam.

  • 90 days access to all course material
  • The exam is included in the price and is taken online via a remote proctoring service

 

ITIL Planning Protection and Optimization

The ITIL® Planning Protection and Optimization (ITIL PPO) certificate is a free- standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. The certificate in ITIL Planning Protection and Optimization is intended to enable the holders of the certificate to apply PPO practices during the Service Management Lifecycle.

Why take this ITIL Planning Protection and Optimization​ training?

​​Participants will learn the principles and core elements of the Service Capability approach to IT Service Management as well as focusing on the processes & roles, activities and their execution throughout the Service Lifecycle. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Planning Protection and Optimization certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Quint Wellington Redwood’s integrated case study deepens the participant’s appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.

What you will learn

  • Service design in PPO and Lifecycle context
  • Processes across the Service Lifecycle pertaining to the practice elements within planning, protection and optimization
  • Capacity Management as a capability to realize successful Service Design
  • Availability Management as a capability to realize successful Service Design
  • IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Information Security Management as part of the overall corporate governance framework
  • Demand Management
  • Planning, protection and optimization roles and responsibilities
  • Technology and implementation considerations
  • Organizational roles relevant to ITIL Planning Protection and Optimization
  • Challenges, critical success factors and risks for planning, protection and optimization.

Prerequisites

An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.

Who should attend?

IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in Planning, Protection and Optimization cluster of processes and functions.

ITIL Planning Protection and Optimization​ certification

​Upon successful completion of the training and examination, students will receive the ITIL Planning Protection and Optimization.

You can also take this ITIL PPO training via eLearning

eLearning gives participants the opportunity to take courses at prices that are significantly lower than traditional, classroom-based courses. Our eLearning environment guarantees an efficient and result-oriented working method so that in a short space of time you can pass the exam and obtain the accompanying certification.

How does it work?

You register by selecting the eLearning option from the courses listed in the menu. Once you have paid by credit card, or after receiving the invoice, we send you the details you need to access your eLearning account. Upon successfully completing all the course components, you are ready to take the official exam.

  • 90 days access to all course material
  • The exam is included in the price and is taken online via a remote proctoring service

 

ITIL Practitioner

Where ITIL Foundation focuses on ‘what’ and ‘why’, ​ITIL Practitioner shows ‘how’ to start adopting an ITIL framework and adapt it to day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives. ITIL Practitioner does not replace any existing ITIL qualifications. It is complementary to, and fits in with, the current ITIL qualifications scheme.

​Why take this ITIL Practitioner ​training?

ITIL Practitioner offers practical guidance to support your business objectives, develop the skills needed to apply ITIL concepts in the organization and ensure business value by delivering fit-for-purpose and fit-for-use services. At the same time, the course and qualification gives confidence to managers that graduates are ready to initiate and successfully carry out required improvement initiatives. This training course focuses on the Continual Service Improvement (CSI) approach as a way to structure improvement initiatives. ITIL Practitioner also covers three key areas crucial to the success of any improvement initiatives:

  • Organizational Change Management
  • Communication
  • Measurement and Metrics

Course Approach

As this is a Practitioner course, the focus is on acquiring skills. For that purpose, this course introduces the concept of scenario-based learning with a multimedia case study and modular exercises. It combines lectures, discussions and practical experience to prepare participants for the Practitioner certification exam and provides valuable practical knowledge that can be rapidly applied in the workplace. The case study deepens the participant’s appreciation of how ITIL best practices can be applied in order to improve IT performance.

What you will learn

  • Use IT Service Management concepts that are important drivers of continual service improvement;
  • Apply ITSM guiding principles in a real-world context;
  • Apply the CSI approach to manage improvements in a given organizational context;
  • Use measurement and metrics to facilitate continual service improvement;
  • Communicate effectively to facilitate continual service improvement;
  • Apply organizational change management to support continual service improvement;

Who should attend?

IT professionals, IT support staff, application engineers, project and business managers, any member of an IT team involved in the delivery of IT services.

Prerequisites

To take the ITIL Practitioner exam, individuals must hold a valid ITIL Foundation certificate.

ITIL Practitioner certification

​Upon successful completion of the training and examination, students will receive the ITIL Practitioner certification. ​The examination is open book and made up of multiple choice questions based on a scenario. Students are expected to achieve a score of 70% (28 marks) or higher in order to pass the exam and be awarded certification.

Credits

ITIL Practitioner is worth 3 credits towards the ITIL Expert qualification. It is also worth 15 points towards your ITIL digital badge in the Professional Development Program. Upon successfully obtaining the ITIL Practitioner certificate, graduates officially earn 14 Professional Development Units (PDUs)

 

ITIL Release Control and Validation

The ITIL Release Control and Validation (ITIL RCV) certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability Stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The ITIL Release Control and Validation certification is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle and specifically in the following key ITIL process, role and function areas: Change Management, Service Asset and Configuration Management, Service Validation and Testing, Release and Deployment Management, Request Fulfilment, Change Evaluation, and Knowledge Management.

Why take this ITIL Release Control and Validation training?

Participants will learn the principles and core elements of the Service Capability approach to IT Service Management as well as focusing on the processes & roles, activities and their execution throughout the Service Lifecycle. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Intermediate Release Control and Validation certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Quint Wellington Redwood’s integrated case study deepens the participant’s appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.

What you will learn

  • Importance of Service Management as a practice concept and Service Transition principles, purpose and objective
  • Importance of ITIL Release Control and Validation while providing service
  • How all processes in ITIL RCV interact with other Service Lifecycle Processes
  • What are the processes, activities, methods and functions used in each of the ITIL RCV processes
  • How to use the ITIL RCV processes, activities and functions to achieve operational excellence
  • Change Management as a capability to realize successful service transition
  • Challenges, critical success factors and risks associated with ITIL RCV​

Prerequisites

An ITIL® Foundation certificate and preferably two years work experience in an IT Service Management environment.

Who should attend?

IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in the Release, Control & Validation cluster of processes and functions.

ITIL Release Control and Validation Certification

​Upon successful completion of the training and examination, students will receive the ITIL Release Control and Validation certification.

You can also take this ITIL RCV training via eLearning

eLearning gives participants the opportunity to take courses at prices that are significantly lower than traditional, classroom-based courses. Our eLearning environment guarantees an efficient and result-oriented working method so that in a short space of time you can pass the exam and obtain the accompanying certification.

How does it work?

You register by selecting the eLearning option from the courses listed in the menu. Once you have paid by credit card, or after receiving the invoice, we send you the details you need to access your eLearning account. Upon successfully completing all the course components, you are ready to take the official exam.

  • 90 days access to all course material
  • The exam is included in the price and is taken online via a remote proctoring service

 

ITIL Service Design

The ITIL® Service Design (ITIL SD) course is part of the ITIL Intermediate Lifecycle stream. The course prepares candidates to take the ITIL Service Design exam as well as providing valuable knowledge that can be implemented in the workplace. The Service Design Certificate is a free-standing qualification but is also part of the ITIL Intermediate Lifecycle Stream. It is one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this module, exam and certificate is, to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Service Design publication.

Why take this ITIL Service Design​ training?​

Participants will learn the principles and core elements along with the activities and technology & implementation considerations within the Service Design stage of the Service Lifecycle. This lifecycle stage focuses on enabling Service Delivery by designing services in-line with the Service Strategy. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Service Design certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Quint Wellington Redwood’s integrated case study deepens the participant’s appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.

What you will learn

  • Introduction to Service Design
  • Service Design principles
  • Service Design Processes
  • Service Design technology-related activities
  • Organizing for Service Design
  • Technology considerations
  • Implementation and improvement of Service Design
  • Challenges, risks and critical success factors.

Prerequisites

An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.

Who should attend?

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who require a detailed understanding of the ITIL Service Design phase of the Lifecycle and the affected processes, functions and activities and their application.

ITIL Service Design​ certification

​Upon successful completion of the ITIL Service Design training and examination, students will receive the ITIL Service Design​ certification.

You can also take this ITIL SD training via eLearning

eLearning gives participants the opportunity to take courses at prices that are significantly lower than traditional, classroom-based courses. Our eLearning environment guarantees an efficient and result-oriented working method so that in a short space of time you can pass the exam and obtain the accompanying certification.

How does it work?

You register by selecting the eLearning option from the courses listed in the menu. Once you have paid by credit card, or after receiving the invoice, we send you the details you need to access your eLearning account. Upon successfully completing all the course components, you are ready to take the official exam.

  • 90 days access to all course material
  • The exam is included in the price and is taken online via a remote proctoring service

 

ITIL Service Offerings and Agreements

The ITIL® Service Offerings and Agreements (ITIL SOA) certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of the ITIL Service Offerings and Agreements training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle core publications.

Why take this ITIL Service Offerings and Agreements training?

​​Participants will learn the principles and core elements of the Service Capability approach to IT Service Management as well as focusing on the processes & roles, activities and their execution throughout the Service Lifecycle. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Intermediate Service Offerings and Agreements certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Quint Wellington Redwood’s integrated case study deepens the participant’s appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.

What you will learn

  • Overview of SOA processes and basic principles
  • The value to the business of SOA activities
  • How the SOA processes rely on a good business case
  • How the SOA processes rely on a good understanding of return on investment (ROI)
  • Processes across the service lifecycle pertaining to the service offerings and agreements curriculum
  • SOA roles and responsibilities
  • Technology and implementation considerations
  • Challenges, critical success factors and risks

Prerequisites

An ITIL® Foundation certificate and preferably two years work experience in an IT Service Management environment.

Who should attend?

IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in the Service Offerings & Agreements cluster of processes and functions.

ITIL Service Offerings and Agreements certification

Upon successful completion of the training and examination, students will receive the ITIL Service Offerings and Agreements certification.

You can also take this ITIL SOA training via eLearning

eLearning gives participants the opportunity to take courses at prices that are significantly lower than traditional, classroom-based courses. Our eLearning environment guarantees an efficient and result-oriented working method so that in a short space of time you can pass the exam and obtain the accompanying certification.

How does it work?

You register by selecting the eLearning option from the courses listed in the menu. Once you have paid by credit card, or after receiving the invoice, we send you the details you need to access your eLearning account. Upon successfully completing all the course components, you are ready to take the official exam.

  • 90 days access to all course material
  • The exam is included in the price and is taken online via a remote proctoring service

 

ITIL Service Operation

The ITIL Service Operation training course is part of the ITIL Intermediate Lifecycle stream. The course prepares candidates to take the ITIL Service Operation Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace. The Service Operation Certificate is a free-standing qualification but is also part of the ITIL intermediate lifecycle stream. It is one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this module, exam and certificate is, to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Service Operation publication.

Why take this ITIL Service Operation training?

Participants will learn the principles and core elements along with the activities and technology & implementation considerations within the Service Operation stage of the Service Lifecycle. This lifecycle stage focuses on organizing and maintaining the day-to-day Service Operation. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Intermediate Service Operation certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Quint Wellington Redwood’s integrated case study deepens the participant’s appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.

What you will learn

  • Introduction to Service Operation
  • Service Operation principles
  • Service Operation processes
  • Common Service Operation activities
  • Organizing for Service Operation: functions
  • Technology considerations
  • Implementation of Service Operation
  • Challenges, critical success factors and risks.

Prerequisites

An ITIL® Foundation certificate and preferably two years work experience in an IT Service Management environment.

Who should attend?

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers and ITSM trainers who require a detailed understanding of the ITIL Service Operation phase of the ITIL core Lifecycle and the affected processes, functions and activities and their application.

ITIL Service Operation​ certification​​​

Upon successful completion of the training and examination, students will receive the ITIL Service Operation​ certification.

You can also take this ITIL SO training via eLearning

eLearning gives participants the opportunity to take courses at prices that are significantly lower than traditional, classroom-based courses. Our eLearning environment guarantees an efficient and result-oriented working method so that in a short space of time you can pass the exam and obtain the accompanying certification.

How does it work?

You register by selecting the eLearning option from the courses listed in the menu. Once you have paid by credit card, or after receiving the invoice, we send you the details you need to access your eLearning account. Upon successfully completing all the course components, you are ready to take the official exam.

  • 90 days access to all course material
  • The exam is included in the price and is taken online via a remote proctoring service

 

ITIL Service Strategy

The ITIL Service Strategy training course is part of the ITIL Intermediate Lifecycle stream. The course prepares students to take the ITIL Service Strategy Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace. The Service Strategy Certificate is a free-standing qualification but is also part of the ITIL® Intermediate Lifecycle stream. It is one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this module, exam and certificate is, to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Service Strategy publication.

Why take this ITIL Service Strategy training?

Participants will learn the principles and core elements along with the activities and technology & implementation considerations within the Service Strategy stage of the Service Lifecycle. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Intermediate Service Strategy certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Quint Wellington Redwood’s integrated case study deepens the participant’s appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.

What you will learn

This qualification provides a complete management-level overview of Service Strategy including all its related activities: how to design, develop, and implement service management not only as an organizational capability but also as a strategic asset.

  • Introduction to Service Strategy
  • Service Strategy principles
  • Service Strategy processes
  • Governance
  • Organizing for Service Strategy
  • Technology considerations
  • Implementing Service Strategy
  • Challenges, critical success factors and risks.

Prerequisites

An ITIL® Foundation certificate and preferably two years work experience in an IT Service Management environment.

Who should attend?

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.

ITIL Service Strategy certification

​Upon successful completion of the training and examination, students will receive the ITIL Service Strategy certification.

You can also take this ITIL SS training via eLearning

eLearning gives participants the opportunity to take courses at prices that are significantly lower than traditional, classroom-based courses. Our eLearning environment guarantees an efficient and result-oriented working method so that in a short space of time you can pass the exam and obtain the accompanying certification.

How does it work?

You register by selecting the eLearning option from the courses listed in the menu. Once you have paid by credit card, or after receiving the invoice, we send you the details you need to access your eLearning account. Upon successfully completing all the course components, you are ready to take the official exam.

  • 90 days access to all course material
  • The exam is included in the price and is taken online via a remote proctoring service

 

ITIL Service Transition

The ITIL Service Transition training course (ITIL ST) is part of the ITIL® Intermediate Lifecycle Stream. The course prepares candidates to take the ITIL Service Transition exam as well as providing valuable knowledge that can be implemented in the workplace. The Service Transition Certificate is a free-standing qualification but is also part of the ITIL Intermediate Lifecycle Stream. It is one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this module, exam and certificate is, to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Service Transition publication.

​Why take this ITIL Service Transition training?

Participants will learn the principles and core elements along with the activities and technology & implementation considerations within the Service Transition stage of the Service Lifecycle. This lifecycle stage focuses on putting services into operation without disruptions to the business. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Intermediate Service Transition certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Quint Wellington Redwood’s integrated case study deepens the participant’s appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.

What you will learn

  • Introduction to service transition
  • Service Transition principles
  • Service Transition processes
  • Managing people through service transitions
  • Organizing for Service Transition
  • Technology considerations
  • Implementing and improving service transition
  • Challenges, critical success factors and risks

Prerequisites

An ITIL® Foundation certificate and preferably two years work experience in an IT Service Management environment.

Who should attend?

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who require a detailed understanding of the ITIL Service Transition phase of the ITIL core Lifecycle and the affected processes, functions and activities and their application.

ITIL Service Transition certification

​Upon successful completion of the training and examination, students will receive the ITIL Service Transition certification.

You can also take this ITIL ST training via eLearning

eLearning gives participants the opportunity to take courses at prices that are significantly lower than traditional, classroom-based courses. Our eLearning environment guarantees an efficient and result-oriented working method so that in a short space of time you can pass the exam and obtain the accompanying certification.

How does it work?

You register by selecting the eLearning option from the courses listed in the menu. Once you have paid by credit card, or after receiving the invoice, we send you the details you need to access your eLearning account. Upon successfully completing all the course components, you are ready to take the official exam.

  • 90 days access to all course material
  • The exam is included in the price and is taken online via a remote proctoring service